Frequently Asked Questions

• WHAT IS PURON?
  It is an environmentally friendly refrigerant.
  
  
  
• WHAT IS SEER?
  SEER is an abbreviation for season energy efficiency rating and is a measure of how efficient a unit operates. A 13 SEER product for example would be more efficient than a 10 SEER unit.
  
  
  
• CAN I PLACE PLANTS AROUND MY OUTDOOR UNIT?
  Yes, but make sure you keep clearance for proper airflow.
  
  
  
• WILL MY NEW SYSTEM HAVE TO BE INSPECTED BY THE CITY OR COUNTY OFFICIALS AFTER THE INSTALLATION?
  Yes- NC mechanical code requires this.
  
  
  
• WHAT ARE MY PAYMENT OPTIONS?
  We accept cash, check, MasterCard and Visa or we can arrange financing.
  
  
  
• WHAT IS A 2 STAGE GAS VALVE?
  It is a valve that meters gas into your furnace and it has two stages; a high stage and a low stage.
  
  
  
• WHY CAN'T I JUST CHANGE MY OUTDOOR UNIT TO PURON EQUIPMENT WTIHOUT HAVING TO CHANGE MY INDOOR FREON EVAPORATOR COIL?
  The two pieces of equipment use different refrigerant and the two refrigerants do not mix and will cause your new compressor to fail prematurely.
  
  
  
• WHY DOES NEWCOMB REQUIRE A 30% DEPOSIT?
  We have to purchase the equipment and material before we start your project and it shows that your commitment is just as strong as ours. Once we order equipment there is a re-stocking fee that is charged if we return it.
  
  
  
• WILL YOU REMOVE MY OLD EQUIPMENT AND DISPOSE OF IT?
  Yes, we remove all old equipment and recover any refrigerant according to EPA guidelines.
  
  
  
• HOW MUCH MONEY WILL A 90% FURNACE SAVE ME OVER MY CURRENT FURNACE?
  Typically, most older furnaces from have an efficiency rating of 65% or less so your energy savings could be 25% or more depending on your usage and with the installation of high efficiency equipment.
  
  
  
• HOW MUCH WILL A 13 SEER A/C SAVE ME OVER MY CURRENT SYSTEM?
  Typically most of the older units we replace have ratings of 8-10 SEER, so you could expect savings in the 30-40% range on your cooling bill.
  
  
  
• SHOULD I HAVE A SERVICE CONTRACT?
  Absolutely, you wouldn't run your car for 10 years without oil changes or inspections. Your heating and cooling system is a machine that needs regular service for a long durable life.
  
  
  
• WHAT TIME SHOULD I EXPECT A CREW OUT TO INSTALL MY NEW UNIT?
  Our crews start their days at 7:30 AM at our shop. They load their trucks and go through the job with the salesman and supervisor, so they typically arrive at our customer's homes between 8-8:30 AM. Alternative times can be arranged with the salesman.
  
  
  
• DO YOU USE ANYTHING TO PROTECT MY FLOOR OR FURNITURE?
  Yes, we have plastic sheeting on every truck and we make every effort to leave your home as clean as it was when we arrived.
  
  
  
• HOW EFFICIENT IS A GSHP?
  This system is 50 to 70% higher in efficiencies than other heating systems and cooling efficiencies 20 to 40% higher than available air conditioners.
  
  
  
• WHAT ABOUT COMFORT?
  A GSHP system moves air through ductwork creating an even comfort level by circulating warm air in volumes that saturate the building with warmth more evenly.
  
  
  
• WHAT IS A GEOTHERMAL HEAT PUMP?
  It is a heat pump that uses ground instead of outside air to provide heating, cooling and in some cases hot water.